Refund policy

What will you need?
The original purchase invoice and the original packaging of the product are required for  exchanges. We refund the money in the same way as the original payment method.

Za Home Reserves the right to refuse exchanges of items that are not in as-new condition due to damage or misuse by the client.

– In case of change of opinion:

You have 24 hours after submitting your purchase order to cancel the order or make any changes in style, color, or dimensions. By communicating with us via social media platforms or email.

- Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Quality Assurance: Our team takes great care in inspecting each item before shipment to ensure it meets our high-quality standards. However, in the unlikely event that you receive a damaged or defective product, please contact our customer support team within 2 days of delivery to report the issue. We will promptly assist you in resolving the matter and provide an appropriate solution, which may include a replacement or repair of the product, at our discretion.

Accurate Descriptions: We take pride in providing accurate and comprehensive product descriptions, including dimensions, materials, and finishes, on our website. We encourage you to review these details carefully and reach out to us if you have any questions before making a purchase. Please note that natural variations in materials may result in slight differences in color, texture, or appearance, which are not eligible for return or refund.

Customer Support: Your satisfaction is our priority, and we are dedicated to providing exceptional customer service. If you have any questions, concerns, or need assistance with your purchase, our customer support team is here to help. Feel free to reach out to us via email at  (contactus@zahome.online) or (WhatsApp: +201204041714) , and we will be more than happy to address your inquiries.

                                                WARRANTY RULES

Cases not covered by the guarantee

1- The product is not stored well. 
2- Wrong installation by the customer.
3- Product misuse.
4- Damage caused due to the wrong cleaning of products. 
5- Any damage resulting from wear and tear such as damage resulting from excess wrong use of pets, children, etc.

                                                    WARRANTY

- Valid from the date of receipt.
1- Furniture (chairs/armchairs/sofas/tables/dining tables, etc.......):    ( 1 year )

        - Chair Fabric ( 6 Months).

        - Table Glass ( 6 Months).

        - Chair Rops ( 6 Months).

       - Cane  ( 6 Months).

2-  Mirror Glass ( 6 Months).

3-  Metals: (1 year). ( Fabric - Glass - Rops - Cane ) 6 Months 

4- Aluminum: (1 Year )

5- Stainless Steel: ( 1 Year )

- More things to know:

- Our products -except outdoor products- are meant for home use and accordingly any damage resulting from wrong storage is not covered by the warranty.

- Our outdoor products can be safely stored outside, but without direct exposure to sunlight. Accordingly, any damage resulting from wrong storage is not covered by the warranty.

By shopping with Za Home, you acknowledge that you have read, understood, and agreed to abide by our refund and returns policy. We value your trust and confidence in us, and we are committed to making your shopping experience with us a delightful one.